Nine Casino's commitment to its players is embodied by a platform designed for safe, controlled, and perfectly transparent entertainment. Responsible gaming is the backbone of our service, not just an add-on. Every player is entrusted with a full suite of management tools to pilot their activity with total autonomy, ensuring that gaming remains a positive and controlled experience.
To quickly visualize the options at your disposal, this table summarizes the responsible gaming features available on Nine Casino. Each tool is accessible directly from your personal account dashboard.
|
Protection Feature |
Practical Use |
Advantage for the Player |
|
Deposit Limits |
Capping of deposited funds (daily, weekly, monthly). |
Absolute control of the budget allocated to gaming. |
|
Loss Limits |
Setting a maximum net loss amount over a defined period. |
Protection against unexpected losses. |
|
Wager Limits |
Limiting the total cumulative amount of bets over a period. |
Management of the volume of engagement in the game. |
|
Reality Checks |
Contextual notifications on playing time and results. |
Maintaining a keen awareness of passing time. |
|
Cooling-Off Period |
Short-term account suspension, from 24h to 6 weeks. |
Allows for a strategic and immediate break. |
|
Self-Exclusion |
Long-term account blocking, temporary or permanent. |
Solution for sustainable management of one's gaming habits. |
|
Activity History |
Full access to the history of bets and transactions. |
Total transparency for personal analysis. |
These tools are the levers that Nine Casino places in the player's hands to give them full power over their experience, encouraging a proactive and personalized approach to gaming.
Healthy time management is as crucial as financial management. Nine Casino integrates features designed for the player to maintain a clear perception of the time they dedicate to gaming.
Reality Checks are automatic reminders that appear on the screen at regular intervals (for example, every 60 minutes). These messages summarize the elapsed session duration as well as wins and losses, offering an objective checkpoint to evaluate one's activity.
The Session Limits function allows you to determine in advance the maximum duration of a gaming session. When the allotted time is reached, an automatic logout occurs, which forces a physical and mental interruption and prevents excessive gaming sessions.
Nine Casino's responsible gaming policy is supported by a dedicated support service and reliable external resources.
Every player has the ability to consult their transaction and gaming history at any time from their profile. This feature ensures complete transparency by detailing deposits, withdrawals, wagers, and results, which is essential for objective self-assessment.
The Nine Casino customer service team is trained to answer questions related to responsible gaming. They can guide players in setting up limitation tools and refer them to help organizations. To contact them, send an email to [email protected].
For external, confidential, and professional support, Nine Casino encourages players to turn to specialized associations, in accordance with the recommendations of the ANJ (Autorité Nationale des Jeux).
SOS Joueurs
Adictel
Joueurs Anonymes France
Gambling Therapy (international service)
Budgetary control is a pillar of the responsible gaming experience. Nine Casino offers precise and adaptable financial limitation tools for total control.
The Deposit Limit tool is the central instrument for your financial management. It allows you to set a deposit cap over three time horizons:
Daily (rolling 24 hours): For strict daily control.
Weekly (rolling 168 hours): For weekly monitoring.
Monthly (rolling 720 hours): For long-term budget planning.
Any request to reduce a limit takes effect immediately. In contrast, a request for an increase is subject to a 24-hour reflection period, a preventive measure to ensure the relevance of the decision.
Loss Limits serve as a safety net. You define a maximum authorized net loss. If this threshold is reached, you will be unable to place new bets until the end of the period, which effectively protects your balance.
This tool focuses on the total volume of wagers, without taking wins or losses into account. A Wager Limit is ideal for players who wish to control the intensity of their gaming activity.
Nine Casino offers a clear framework for gaming interruptions, whether short or long-term, to promote healthy management of one's gaming career.
The Cooling-Off Period is a short-term account suspension tool. The player can choose to block their access for a period of 24 hours to 6 weeks. During this phase, all gaming and deposit activity is impossible.
Self-Exclusion is a more formal, long-term measure, activated via customer support.
This option suspends the account for an extended and defined period. The account becomes inaccessible, and Nine Casino takes measures to prevent the creation of duplicate accounts by the same user.
For those who decide to stop playing indefinitely, permanent exclusion leads to the irreversible closure of the account.
The reactivation of an account after a temporary self-exclusion is not automatic. It requires an explicit request from the player and may be subject to a 24-hour reflection period to ensure a well-considered return to gaming.
The protection of minors is a fundamental responsibility and an absolute priority for Nine Casino. Access to the platform is strictly forbidden to persons under the age of 18.
A age verification process is systematically implemented during registration and before any financial transaction. Any attempt by a minor to register constitutes a serious violation of the terms and conditions and leads to an immediate block of the account.
In households where a computer is shared, installing filtering software is an effective security measure. The following solutions are recognized in the market:
CyberPatrol
GamBlock®
Net Nanny
Solid Oak Software
Log in to your account and go to the "Responsible Gaming" section. There you will find options to set daily, weekly, and monthly caps. A decrease is applied immediately, while an increase is subject to a 24-hour delay. Yes. For a short-term break (24h to 6 weeks), activate the "Cooling-Off Period" in your settings. For a longer suspension (6 months and over), contact customer support to initiate a "Temporary Self-Exclusion". Safety is ensured by a strict responsible gaming policy, customizable control tools, data encryption (SSL), and rigorous identity verification to prevent access by minors and guarantee a safe gaming environment. The specialized support team can be reached by email at [email protected]. They are trained to assist you in configuring limits, breaks, or to refer you to external help services. Although they are highly recommended as an excellent time management tool, players can usually choose to activate or deactivate them in their account settings. We strongly encourage their use to maintain a clear awareness of your activity. No. Once a Cooling-Off Period is activated for a specific duration (e.g., 7 days), it cannot be canceled before its term. This rule is in place to ensure the effectiveness of the break and prevent impulsive returns to gaming.How can I set a limit on my deposits?
Is it possible to take a break from gaming on Nine Casino?
How does Nine Casino guarantee player safety?
Who should I contact for help with the responsible gaming tools?
Are "Reality Checks" mandatory?
Can I cancel a "Cooling-Off Period" before it ends?
